Psychology Essay: Conflict Resolution.

How will you use the material on conflict resolution to improve the way you handle conflict?

The truth is, conflict is a fact of life. We've all seen situations that have led to conflicts, and we all know the personal animosity that can result. Believe it or not, though, conflict actually can bear positive fruit - if resolved successfully. For instance, it can lead to increased understanding, increased cohesion [i.e., teamwork and respect], and improved self-knowledge. However, if not handled effectively, the results can be very damaging, and lead into a vicious downward spiral of negativity, recrimination and retaliation.

Above all things to avoid is force, or coercion; this involves compelling a person to do something s/he does not want to do through threats, intimidation, pressure or violence. This is self-defeating because it may result in discontent, counter-force, and renewed future conflict.

Make sure that good relationships are the first priority.

• As far as is possible: Be calm, be patient and have respect.

• Keep the discussion just that - a discussion. Not a debate, not confrontational.

• Do your best to remain courteous and constructive - not destructive - under pressure.

• Learn to separate the person from the problem - focus on the issue, not the individual. Recognize that real and valid issues may lie behind that person's position, so pay attention to the interests that are being presented.

• If you listen carefully [with empathy], and talk second, you'll most likely understand why that person is adopting that position.

• When you do talk, make sure that you use an adult, assertive approach rather than a [self-defeating] submissive or aggressive style.

• Focus on setting out the facts: Agree to the problem; identify the issues clearly and concisely; clarify feelings.

• Lastly, remain flexible in negotiating a mutually-satisfying solution.

This information is definitely practical, and while I'll be the first to admit that I'm not anywhere near perfect, I honestly really do try my best to follow these rules as much as I can. If people focused more on solutions instead of wallowing in their injured sense of pride, or obsessing over selfish interests, than the world would be a much nicer place to live in. While we can't change the entire world, we can at least do our part, and if these rules are followed, then conflict - both met in professional and in our personal lives - can be resolved effectively.